Terms of Service

Welcome to BuyOnline. These Terms of Service ("Terms") govern your access to and use of the BuyOnline mobile application ("App"), operated by BuyOnline.

By creating an account, accessing, or using BuyOnline, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our App.

1. Definitions

"User" refers to any individual who creates a personal account and uses BuyOnline.

"Business" refers to any commercial entity or individual operating a business profile on BuyOnline to sell products or services.

"Service Provider" refers to businesses or individuals offering bookable services on the platform.

"Content" means any text, images, videos, audio, documents, or other materials uploaded, shared, or transmitted through the App.

2. Eligibility

• You must be at least 13 years old to use BuyOnline.
• By using BuyOnline, you represent and warrant that you have the capacity to enter into these Terms.
• You must provide accurate, current, and complete information during registration and update such information as necessary.

3. Account Types and Registration

3.1 User Accounts

Individual users may register using email address or Google account to access messaging, updates, and community features.

3.2 Business Accounts

Businesses may create profiles to showcase products, receive orders, and communicate with customers. Businesses must provide accurate business information and comply with all applicable consumer protection laws.

3.3 Service Provider Accounts

Service providers may register to offer bookable services such as hotels, transport, healthcare, and more.

3.4 Account Security

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activities that occur under your account.
• You must notify us immediately of any unauthorized use of your account.
• You may enable additional security features such as App Lock (PIN, pattern, or biometric authentication).
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Acceptable Use

You agree NOT to use BuyOnline to:

• Post illegal, harmful, threatening, abusive, harassing, defamatory, or objectionable content
• Impersonate any person, business, or institution
• Spam, phish, or distribute malware
• Violate any applicable rules or regulations
• Infringe on intellectual property rights of others
• Collect or harvest user data without consent
• Interfere with or disrupt the App's functionality
• Attempt to gain unauthorized access to our systems or other users' accounts
• Post sexually explicit content or content involving minors
• Promote violence, discrimination, or hatred based on race, ethnicity, religion, gender, sexual orientation, disability, or nationality
• Post fraudulent business listings, products, or services

5. User Content

• You retain ownership of all Content you create and share on BuyOnline.
• By posting Content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute your Content within the App for the purpose of operating and improving our services.
• You represent and warrant that you have all necessary rights to the Content you post and that such Content does not infringe any third-party rights.
• We reserve the right to remove any Content that violates these Terms without prior notice.
• Content shared in private messages is protected by end-to-end encryption. We cannot access the content of encrypted messages.

6. Business and Marketplace

• Users may create business profiles and list products for sale on BuyOnline.
• Businesses are solely responsible for the accuracy of their product listings, pricing, and fulfillment of orders.
• BuyOnline acts only as a platform connecting buyers and sellers. We are not a party to any transaction between users.
• Businesses must comply with all applicable consumer protection laws of Uganda, including the Sale of Goods Act and the Consumer Protection Bill.
• We reserve the right to remove business listings that violate these Terms or applicable laws.
• Users engaging in transactions do so at their own risk. We recommend verifying the legitimacy of businesses before making purchases.

7. Services Booking

• Service providers may list services for booking on BuyOnline.
• Service providers are solely responsible for the accuracy of their service listings and fulfillment of bookings.
• BuyOnline does not guarantee the quality of any service offered on the platform.
• Users are advised to review service provider ratings and reviews before booking.
• Fraudulent service listings will be removed, and the responsible accounts may be permanently banned.

8. Messaging and Communication

• BuyOnline provides end-to-end encrypted messaging for private conversations.
• You may share text messages, photos, videos, and documents through the messaging feature.
• You are responsible for the content of your messages and must not use messaging for harassment, spam, or illegal activities.
• We may implement automated systems to detect and prevent spam and abuse, but we do not monitor the content of encrypted messages.

9. AI Recommendations

BuyOnline uses algorithms to recommend products, businesses, and services to users based on their interests and activity.

• Recommendations are algorithmic, not endorsements. When we recommend a product or service, we are suggesting it may be relevant to you based on data patterns, not vouching for its quality, legitimacy, or suitability.
• Users should conduct their own research before engaging with recommended businesses, products, or services.
• BuyOnline is not liable for any losses or damages resulting from interactions with recommended content.

10. Intellectual Property

• BuyOnline and its original content, features, and functionality are owned by BuyOnline and are protected by international copyright, trademark, and other intellectual property laws.
• The BuyOnline name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of BuyOnline.
• You may not use our trademarks without our prior written consent.
• You may not copy, modify, distribute, sell, or reverse engineer any part of the App.

11. Privacy

Your use of BuyOnline is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

We are committed to protecting your privacy and personal data.

12. Disclaimers

• BuyOnline is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied.
• We do not warrant that the App will be uninterrupted, secure, or error-free.
• We do not endorse, guarantee, or assume responsibility for any product or service advertised or offered by Users or Businesses through the App.
• Any reliance on Content or business listings is at your own risk.
• Recommendations are provided for convenience and do not constitute endorsement or guarantee of quality.

13. Limitation of Liability

• BuyOnline shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the App.
• Our total liability for any claims arising from your use of the App shall not exceed the amount you paid to us, if any, in the twelve (12) months preceding the claim.
• We are not liable for any losses resulting from transactions between users or from fraudulent business listings.

14. Indemnification

You agree to indemnify and hold harmless BuyOnline, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with:

• Your access to or use of the App
• Your violation of these Terms
• Your violation of any third-party rights
• Your Content posted on the App

15. Termination

• You may terminate your account at any time by using the "Delete Account" feature in the App settings.
• We may suspend or terminate your account immediately, without prior notice, if we believe you have violated these Terms.
• Upon termination, your right to use the App will immediately cease, and we may delete your account and associated data in accordance with our Privacy Policy.
• Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

16. Modifications to Terms

• We reserve the right to modify these Terms at any time. We will notify you of material changes through the App or by email.
• Your continued use of the App after such modifications constitutes your acceptance of the updated Terms.
• If you do not agree to the modified Terms, you must stop using the App and delete your account.

17. Dispute Resolution

• Any disputes arising from these Terms or your use of the App shall first be attempted to be resolved through good-faith negotiation.
• We encourage users to contact us directly to resolve any issues before taking further action.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and BuyOnline regarding your use of the App and supersede all prior agreements and understandings.

20. Contact Us

If you have any questions about these Terms, please contact us: